Call Center Executives Jobs In UAE -2021

 Call Center Executives  Jobs In UAE -2021

Call center executives are customer service professionals who serve as a company’s front line in making phone sales and addressing customer concerns. Working in this position requires some tech-savviness in order to talk on the phone while using a computer to find information or enter data. The work environment of a call center executive mimics the setup of a standard corporate office, but one key difference is the noise level. The sounds of people chatting on the phone are constantly in the background. The hours for this position depend on one’s employer. Some companies provide 24/ 7 phone support, so night, graveyard, and weekend shifts are all a possibility. Call center executives can find employment in virtually any industry, as many companies use call centers as part of their customer service strategy.

The role of call center executive is a supervisory position. Those who end up in this role first put in years as an entry-level call center agent. Call center executives are usually the top decision-makers in a call center environment. According to the National Bureau of Labor Statistics, the demand for customer service representatives, which includes call center executives, is set to rise 5 percent through 2026.

Call Center Executive Duties and Responsibilities

Providing support to customers over the phone is not as simple as it sounds; it involves many other duties and responsibilities. We analyzed call center executive job descriptions to come up with a list of the most common call center executive duties and responsibilities:

Conduct Sales Calls

Call center executives sometimes have to conduct high-level sales calls. While not every call center focuses on phone sales, this is a primary responsibility for call center executives who do work in sales-based call centers.

Create and Implement Call Center Scripts

Low-level call center employees almost always work from a script that lays out the proper response to the most common complaints. This script is created by the call center executive. This requires constant analysis of service quality to make sure the scripts are as effective as possible.

Hire and Train Call Center Employees

Call center executives also serve as the head decision-maker in the HR process in the call center environment. This requires someone who is highly organized, as call centers can have hundreds of positions and a high turnover at the entry level. This position also involves training supervisors on how to onboard new employees.

Resolve Escalated Customer Complaints

Most customer complaints are able to be handled by low-level call center employees. The call center executive handles only complaints and product issues that have escalated beyond the capabilities of any other call center employee. There is no script for handling these situations, so this duty requires creative problem-solving skills.

Vacancy Details

  • Vacancy - 𝗖𝗮𝗹𝗹 𝗖𝗲𝗻𝘁𝗲𝗿 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝘃𝗲
  • Experience 
  • 2-5 years experience in answering phones from customers professionally and responding/resolving to customer inquiries and complaints 
  • can apply via 
  • (sub: Call Center Executive).
  •  Location: Ajman, UAE Candidate should be available in UAE for a face to face interview with impeccable communciation skills in English. 
  • under 40 years 
  • Languages: English
  • Salary : AED 4000/-to 5000/-+ visa+ medical

How To Apply  Call Center Executives  Jobs In UAE -2021

Call Center Agent Qualifications and Skills
High school diploma or equivalent
Proficient in relevant computer applications
1-3 years of experience in a call center environment
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately

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