Guest Service Agents In Abu Dhabi For A Reputed Company

Guest Service Agents In Abu Dhabi For A Reputed Company

 Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.

Guest service representatives are hospitality specialists who typically work at hotels. Their primary responsibilities include providing front desk services to guests, processing guest payments and acting as an information source on various matters.

• Salary: To be discussed
• Gender: Any
• Nationality: Any
• Industry: Hospitality
• Job Location: Abu Dhabi
• Work time: 8 Hour
• Needs: Req:  Minimum of 1 – 2 years of experience in a similar role

Tasks and duties

• Greeting guests on arrival.
• Undertaking front desk service duties.
• Administering check-in and check-outs.
• Assigning rooms and issuing keys.
• Delivering mail and messages.
• Processing guest payments and managing bills.
• Coordinating with porters, concierge, kitchen staff and housekeeping.
• Acting as a central source of information for guests during their stay.
• Processing food and beverage requests.
• Resolving problems and dealing with conflict or tension with disappointed guests.
• Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

Available Vacancies

We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

•  Guest Service Agent

 How To Apply

Incumbent should be an enthusiastic individual who can communicate easily with the team members and guests Strong interpersonal skills and excellent command of written and spoken English. Additional languages are an advantage. Flexible with working hours, including night shifts; and a team player

  

 Send CV to:   rio.cayanan@yasplazahotels.com

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.