Online Job Vacancies 2021 Career Opportunity
Job Title Customer Service Intern
Location: Work from home
Stipend: Upto 7k-10k per month (Basis experience & expertise)
Purpose of the position:
Stones2Milestones Company have more 1000+ students taking live online classes.
Their aim is to provide users with a smooth and seamless experience inside the class. This is an exciting opportunity to interact with children and parents across the country while enhancing your communication and operational skills.
Roles and responsibilities
Daily management of customer requests - Onboarding and batch allocations
Coordinate with users to help them get the best of fREADom live services
Manage data and update daily dashboards
Cooperate with different departments to improve business operations
Understand the expectations of users and provide them with correct service while also complying with internal policies and processes
Qualifications
Bachelor’s degree
Students in their last semester of bachelor’s degree can apply
0 - 2 years of experience in a professional environment (operations preferred)
Excellent interpersonal and communication skills
Good with google sheets, MS Excel
Proactive and efficient
Ability to work with deadlines under minimal supervision
Loves speaking to parents and children
About Stones2Milestones
A rapidly growing Ed-tech company that focuses on making children between ages of 3-10 get better at English Reading and Communication - the most critical skills for the future, and those that can help them access equal opportunities
Some cred: Funded Ed-tech start-up, built @ Gurgaon now gone remote, 60k+ Paid Users, #1 in ‘New Apps we Love 2019’ on Apple Store, Stanford University Case study (MBA ‘22 batch), 4.7+ rating on Apple Store, 200k active user-children across 1200 top schools. We work directly with top publishers (HarperCollins, Penguin etc) and celebrity authors (Sudha Murthy etc), Winner of GMC Calibrator 2018.
We are massively expanding: Since March ‘20, our suite of online learning products have grown 1200% in adoption, 400% in revenue, along with a 2x team count. We see explosive growth in the next few quarters, and are looking for more hands on board to deliver this growth.
Who are the founders? Co-founders are a mix of academicians, marketers and finance professionals from Harvard University, Stanford University, London School of Economics, IIMs, SRCC & MICA; first hand experience of building/working at fast growing businesses.
Location
Anywhere you want, completely remote (until lockdown). Fast wi-fi, noise-free environment, good mobile signal, and laptop are a must.
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